FEELING EXPLOITED AND UNWELCOME Four categories of negative experiences that high income ($100k+) respondents perceive, including instances of exploitation, mistrust, condescension, and feeling unseen Type of Negative Experience White Black Latinx Asian Being Exploited I was given higher rates or fees because of the color of my 5 26 5 3 skin Being Mistrusted I had to supply more proof of my employment than I thought 9 25 17 8 was necessary Condescension 12 17 22 8 An employee talked down to me Feeling Unseen Most likely to perceive I felt that no one there cared to get to know me as a person 11 14 16 18 each type of negative experience 2021 Edelman Money in Color Special Report Q39. Which of the following, if any, have you experienced dealing with financial services companies before? Please select all that apply. General population, U.S., and among Non-Hispanic White, Black, Latinx and Asian populations. 13